Terms and Conditions of CarHireCyprusOnline.com
 
Unless otherwise stated, all prices quoted are in Euro and include 19 % VAT.
 
1. How to book a car
New Customer
1. In the home page complete the form by entering the Pick up Location, Drop off Location, Pick up Date and Drop off Date and submit the booking form by clicking "Get a quote"
2. Select the vehicle of choice and “book” - The total cost of your rental will be updated on the right sidebar
3. You can change your selected car and dates if you wish by clicking the back button of the browser or by clicking the change button
4. Select any optional extras and click "Continue to Payment" - The total cost of your rental will be updated on the right sidebar
5. Complete driver’s details, select the payment method (Credit Card by JCC) and confirm term and conditions and click on “MAKE PAYMENT NOW”
6. Customer will be redirect to the JCC secure payment form, complete and submit the payment form and you will be redirect back to the website
7. Click on "FINISH", and receive two emails "Reservation Complete"(Booking Details) and "Manage your Bookings"(Account Details with password)
 
Returning Customer
1. Login to you account
2. In the home page complete the form by entering the Pick up Location, Drop off Location, Pick up Date and Drop off Date and submit the booking form by clicking "Get a quote"
3. Select the vehicle of choice and “book” - The total cost of your rental will be updated on the right sidebar
4. Select any optional extras and click "Continue to Payment" - The total cost of your rental will be updated on the right sidebar
5. Complete driver’s details, select the payment method (Credit Card by JCC) and confirm term and conditions and click on “MAKE PAYMENT NOW”
6. Customer will be redirect to the payment form, complete and submit the payment form and you will be redirect back to the website
7. Click on "FINISH", and receive two emails "Reservation Complete"(Booking Details) and "Manage your Bookings"(Account Details without password)
 
Withdrawal Procedure
At any step of the order procedure the user can withdraw the order by clicking the browser’s back button.
 
2. Order history - Manage your Bookings
Your most recent car rental order, will be archived in your control panel inside your customer account, including all the details regarding your booking, giving you the option to edit, upgrade or cancel your current car hire.
 
3. Driver information
Minimum driving age is 21 years old. Drivers aged between 21 and 24 must have held a valid license for a minimum of three years. Drivers aged 25 years and upwards only need to have held a license for a minimum of one year.
Drivers aged between 21 and 24 are required to pay a Young Driver insurance surcharge of Euro 8,40 + VAT per day.Maximum driving age is 70 years old. Drivers over this age may still hire at the discretion of the rental partner. In these cases an Over age insurance surcharge of Euro 8,40 + VAT per day will apply.
All rates quoted are for one driver on the rental. A maximum of 1 additional drivers may be added to each rental between the age of 25- 69 years, provided they meet the above conditions. An additional charge of Euro 4,00 + VAT per day per driver applies.
Prices / Rates All rental prices shown are current for rentals starting within 24 hours. All requested quotes will show the lowest available price that our rental partners are offering between the chosen dates requested, and will be honored and applied to any booking confirmed.
 
4. Insurance and Additional Extras
All rates quoted include third party insurance cover and the Collision Damage Waiver (CDW / LDW) which provides cover against the cost of repair if the vehicle is damaged. This excludes damage to the tyres, windscreen or oil-sump. Extra Insurance, which covers damage to any part of the vehicle, can be purchased for an additional Euro 5,00 + VAT per day.All policies carry a minimum excess of €500.
 
Customers have the option to reduce the policy excess to EURO 50 by selecting SUPER COVER at the time of booking, for Euro 8,40 + VAT per day. This supplement replaces the need for Extra Insurance, as full cover is included in the price. All pre reserved extras, will be supplied where possible by our car hire partner. Unfortunately we cannot guarantee that such extras will always be available, our rental partners will offer you assistance in the event of a pre reserved extra not being available for any reason upon collection.
 
5. Delivery and Collection
Vehicles will be delivered by the rental partner to the pre-booked location at the start of the rental, within 30 minutes of the agreed time. During office hours (8am – 6pm) this service is free of charge. Bookings for deliveries outside of normal office hours can only be taken for airport locations.
 
Collections from both Paphos and Larnaca Airport, an Airport collection fee of €18,50 + VAT will be charged at the time of rental.
 
6. Out of town collections
Vehicles should be returned to the place of collection. If the vehicle is to be returned to a different location, a charge of Euro 35.00 + VAT will apply. This will be added automatically to the cost of a booking, shown as "One Way Fee".
 
7. Fuel
All rental vehicles are delivered automatically with a full tank of fuel. Hirers are obliged to purchase fuel in advance (return with tank empty) this applies to all our rental partners for vehicle hire of 3 days or more.
 
8. Vehicle Types
All vehicles are booked according to Group Description. Due to the wide variety of cars used by our rental partners, we are unable to guarantee any specific make or model of car. The vehicles presented are for illustrative purposes only, to give a guide as to the size and specification of cars within each Group / Category
 
9. Availability
All vehicles offers are subject to availability. Customer can check vehicle availability at the time of the online booking.
On Request bookings require you to contact us directly by email or phone, to confirm. Bookings which are limited availability can be booked online without prior notification.
 
10. Use of the vehicle
All rentals include unlimited mileage; vehicles must only be driven on asphalt roads and may not be taken into the occupied Northern Areas. Only those drivers listed on the rental agreement may drive the vehicle, and the vehicle may not be used for the paid carriage of passengers. Failure to adhere to these conditions will invalidate the insurance and the hirer will become responsible for the full market value of the vehicle.
The hirer agrees to return the vehicle to the place and time shown on the rental agreement.
Additional charges may be levied by the rental partner if the vehicle is not returned at the agreed place and time.
Drivers must not drive the vehicle whilst under the influence of drugs or alcohol.
Traffic fines or penalties remain the responsibility of the hirer at all times.
Negligence of any kind on the part of the hirer, including dangerous driving, will invalidate the insurance.
The rental partner reserves the right to repossess the vehicle at any time if the contract is breached, no refunds will be made.
 
11. Accidents
In the event of an accident, the hirer must contact the rental partner immediately of the incident taking place. If another vehicle is involved, the police must also be called before either vehicle is moved. All our rental partners have emergency roadside assistance telephone lines, manned 24hrs per day.
 
12. Payment
A deposit of 20% of your total booking is required for each reservation, payable at the time of booking.
Confirmation via email will only be sent after this payment has been received and cleared.
All major credit cards are accepted. The remaining balance should be paid locally at the Europcar counter, upon arrival in Cyprus. 
 
13. Confirmation of Booking
Confirmation of booking will normally be sent via e-mail within 24 hours of receipt of the booking request, with the exception of Sundays and on Cypriot Public Holidays.
We are required to give our rental partners a minimum 24 hours notice for all booking requests and as such we are unable to accept same-day bookings, or bookings for next day at late notice.
 
14. Cancellations
Client can cancel any of their current orders 14 days after the date they completed the booking, sending a written statement to our customer support or through our website. Client will be refunded with the full amount paid if the cancellation is received at least 72 hours prior of picking the vehicle. 
No refunds will be given for rentals ended early, for late collections, for no shows or for cancellations made after the rental start date or less than 72 hours prior of picking up the vehicle.
Cancellations can be made online by logging into the Customer Login section of our website and selecting the cancel option. An e-mail to info@carhirecyprusonline.com should also be send in order to refund the deposit paid.
Alternatively you can contact us by calling our Customer Service department on +357-25880222.
Working Hours: Monday to Friday 09:00 – 18:00. 
Please note that orders cannot be cancelled by email. (Law 14(I)/2000)
 
15. Use of personal information
CarHireCyprusOnline.com may be required to forward personal information to one of its rental partners to allow them to identify you. We will only disclose the information necessary for the purpose of making your booking.
 
16. The languages in which it can be contracted the convention
Conventions out of this site can be currently contracted in the English Language
 
17. Settlement of disputes
For any dispute relating to this contract and so far as permitted by Cyprus law:
- If the hire is an individual, the court will be chosen according to the local law
- If the hire is not an individual the court will be chosen exclusively according to the place where the Owner has his registration office.
18. Customer Service
CarHireCyprusOnline.com Online Car Rental is managed by Andy Spyrou Rentals LTD at Franklin Roosevelt 86, Limassol 3011
If you have any questions, please contact customer service by sending email to info@carhirecyprusonline.com or call at +357-25880222 Monday to Friday from 9:00 - 18:00.
Company Registration no. HE20633. Company VAT no. 99000016M.
E-Commerce Law L156(I)/2004 & Amendment Law L97(I)/2007
 
 
19. General conditions
The transaction and the conclusion of the agreement are made under the applicable law provided by the following laws and restrictions:
 
These Product Terms shall be governed by and construed in accordance with the laws of the Cyprus Republic and any disputes will be decided only by the Cyprus courts
The law of Electronic commerce and the related issues of 2004 (Law 156(I)/2004).
The Award of Consumer Distance Contracts Law of 2000 (Law 14(I)/2000).
On The Unfair Commercial Practices Business to Consumers Law of 2007(Law 103(I)/2007).